Technical Support
Installation and CommissioningAfter the equipment is installed, experienced engineers and technicians will be sent to the site for free equipment commissioning and technical services, and will be responsible for on-site training of the purchaser's engineers and technicians, maintenance personnel and operators.
TrainingShinma Drying Engineering Co., Ltd. provides the purchaser with free technical training at our company or on the purchaser's site. The purchaser determines the length of the training time.
Maintenance
The seller is responsible for the quality of the products provided during the warranty period. The warranty period is one year after the equipment is accepted by the buyer. After the warranty period expires, the seller provides lifetime service and lifetime accessories for the equipment. During the use period, if the equipment fails, the technical service personnel of Shinma Drying Engineering Co., Ltd. will arrive at the site for repair within 36 hours. During the warranty period, Shinma Drying Engineering Co., Ltd. is responsible for handling and resolving quality problems with the equipment, and all expenses incurred will be borne by our company. Whether it is within the warranty period or outside the warranty period, after the maintenance personnel arrive at the site, the general fault will be solved within 4 hours. If the key parts need to be replaced, our company will also solve the problem first and then negotiate the price. The new parts will be sent to your company as quickly as possible for replacement, and the old parts will be replaced after they are repaired.
Equipment inspection
According to the contract, the equipment can be inspected 1-2 times a year free of charge, and the operation status of the equipment can be inquired regularly by phone. The operation and maintenance personnel of the demander can be assisted in solving common problems of equipment operation in a timely manner. In order to provide users with the most satisfactory service and meet the user's requirements to the greatest extent, the maintenance personnel of Shinma Company must submit an "Inspection Form" or "Maintenance Form" to the user after the inspection and maintenance of the equipment, and the user will fill in the comments. Shinma Company will improve the service quality in a timely manner according to the user's comments and continuously improve the service level.
Software information
The drawings and information provided to the demander include: process flow chart with control points, equipment layout of the master plan and elevation, electrical schematics, etc.
Service Support
1. Professional team formation:
Member composition: A professional technical service team composed of senior engineers, technical support specialists, after-sales customer service, etc., with solid professional knowledge and rich practical experience.
2. Professional training:
Regularly organize internal training to improve team members' understanding and application capabilities of new technologies and new products, and ensure that they can accurately solve customer problems.
3. All-round technical support:
Online support: Provide customers with 7×24 hours of uninterrupted consultation and answering services through telephone, email, online customer service and other channels.
4. On-site support:
For complex or urgent problems, if they cannot be solved remotely, quickly arrange technicians to go to the site to provide technical support and equipment maintenance services.
5. Technical training services:
Customized training: According to customer needs and usage scenarios, tailor-made training courses are provided for them, covering product operation methods, common troubleshooting, etc.
6. Training methods:
Adopt online live broadcast, offline practical operation, recorded video tutorials and other methods to meet customers' diverse learning needs.
7. Emergency response mechanism:
Response process: Establish a rapid emergency response process, clarify the processing time limit and responsible person for each link. When receiving a customer failure report, respond within 15 minutes.
Technical Support
Installation and CommissioningAfter the equipment is installed, experienced engineers and technicians will be sent to the site for free equipment commissioning and technical services, and will be responsible for on-site training of the purchaser's engineers and technicians, maintenance personnel and operators. TrainingShinma Drying Engineering Co., Ltd. provides the purchaser with free technical training at our company or on the purchaser's site. The purchaser determines the length of the training time.
Maintenance
The seller is responsible for the quality of the products provided during the warranty period. The warranty period is one year after the equipment is accepted by the buyer. After the warranty period expires, the seller provides lifetime service and lifetime accessories for the equipment. During the use period, if the equipment fails, the technical service personnel of Shinma Drying Engineering Co., Ltd. will arrive at the site for repair within 36 hours. During the warranty period, Shinma Drying Engineering Co., Ltd. is responsible for handling and resolving quality problems with the equipment, and all expenses incurred will be borne by our company. Whether it is within the warranty period or outside the warranty period, after the maintenance personnel arrive at the site, the general fault will be solved within 4 hours. If the key parts need to be replaced, our company will also solve the problem first and then negotiate the price. The new parts will be sent to your company as quickly as possible for replacement, and the old parts will be replaced after they are repaired.
Equipment inspection
According to the contract, the equipment can be inspected 1-2 times a year free of charge, and the operation status of the equipment can be inquired regularly by phone. The operation and maintenance personnel of the demander can be assisted in solving common problems of equipment operation in a timely manner. In order to provide users with the most satisfactory service and meet the user's requirements to the greatest extent, the maintenance personnel of Shinma Company must submit an "Inspection Form" or "Maintenance Form" to the user after the inspection and maintenance of the equipment, and the user will fill in the comments. Shinma Company will improve the service quality in a timely manner according to the user's comments and continuously improve the service level.
Software information
The drawings and information provided to the demander include: process flow chart with control points, equipment layout of the master plan and elevation, electrical schematics, etc.
Service Support
1. Professional team formation:
Member composition: A professional technical service team composed of senior engineers, technical support specialists, after-sales customer service, etc., with solid professional knowledge and rich practical experience.
2. Professional training:
Regularly organize internal training to improve team members' understanding and application capabilities of new technologies and new products, and ensure that they can accurately solve customer problems.
3. All-round technical support:
Online support: Provide customers with 7×24 hours of uninterrupted consultation and answering services through telephone, email, online customer service and other channels.
4. On-site support:
For complex or urgent problems, if they cannot be solved remotely, quickly arrange technicians to go to the site to provide technical support and equipment maintenance services.
5. Technical training services:
Customized training: According to customer needs and usage scenarios, tailor-made training courses are provided for them, covering product operation methods, common troubleshooting, etc.
6. Training methods:
Adopt online live broadcast, offline practical operation, recorded video tutorials and other methods to meet customers' diverse learning needs.
7. Emergency response mechanism:
Response process: Establish a rapid emergency response process, clarify the processing time limit and responsible person for each link. When receiving a customer failure report, respond within 15 minutes.
